Our Story & Team - On Track Communications

On Track Communications was founded in late 1996 by president and owner Bill Mansfield. Bill had most recently served as the Director of Sales and Training at LightYear Communications. After that positive experience in the industry, he decided to venture out on his own and create On Track Communications. The original business plan called for On Track to be the predominant long distance Agent in South Central Wisconsin, but that quickly changed when other Independent Agents chose to partner with Bill to draw on his experience and extensive telecom knowledge. As those relationships grew, so did the number of technology partners. In the subsequent years, On Track has grown to become one of the leading Master Agents in the country. We recognize that our core strength is dedication to supporting our Agent Partners every step of the way and we are proud to have a very high “employee to agent ratio”. This allows our Agent Partners to know that they are more then a number, they are truly a partner in our business! It’s an exciting time to be in the technology solution business and we look forward to serving and supporting our Agent Partners for many years to come.

Our greatest strength is the people who make up our team. At On Track Communications, we are proud to have assembled a group of individuals with many years of experience in the technology field. Even more importantly, we are pleased to see our team uphold the same high standards of customer care and diligent work ethic that has enabled us to enjoy productive and successful relationships with our Clients, Agent Partners, and Technology Partners for many years.

As a Master Agent based in Stoughton, Wisconsin, we deliver the best in technology solutions to businesses across the United States and beyond. Whether you’re just around the corner or many states away, we look forward to supporting you with the same spirit and care as if you were our neighbor just down the street.

Whether you are a Client or an Agent Partner of On Track Communications, we pride ourselves on knowing your name and understanding your business. Here is an inside look at the team you will be working with.

Bill Mansfield

President

Bill, Founder of On Track Communications, is an industry veteran with a strong track record of success in both network and equipment sales. Mansfield has led On Track to become one of the leading Master agents in the country. His experience and direct tell it like it is approach have allowed him the opportunity to serve on multiple agent advisory boards and the respect of many of his peers.

Patrick Downey

Director of Operations

Patrick joined On Track Communications in the spring of 2016. He has over 20 years of account management experience, working for such companies as Spectrum Brands, TDS, and Century Link. He enjoys working through complex circumstances to find the best solution. Patrick has a MBA from Edgewood College and enjoys traveling with his family.

Jean Butcher

Office Manager

Jean has been with On Track Communications since March of 1999. She is responsible for tracking and processing commission payments, preparing commission reports for our Agent Partners, as well as database management of our Clients and Agent Partners. She also coordinates our special events, specifically our annual Agent Summit held in July of each year. Jean resides in Janesville with her husband where she is very active in her church teaching Bible studies for new Christians, and participating in their mission trip to Mexico. She is a big Badger, Packer & Brewer fan! Jean’s organizational skills allows On Track to stay “On Track”!

Rod Keyeski

Director of Business Development

Rod has been a top revenue producer in the Telecommunications industry for over 20 years. Before coming to On Track in 2013, he worked for Windstream and Choice One as a Channel Manager, supporting agents and their clients throughout Wisconsin. As On Track’s Business Development Director, Rod’s role is to recruit, train, support and provide assistance for our Wisconsin agents. Rod resides in Sun Prairie with his wife and six children. He is actively involved in his children’s sports, education and development programs, and enjoys playing golf, fishing, and painting in his home studio.

Mike Greco

Director of Business Development

Mike will focus on growing and supporting the On Track agent partner base in the states of Indiana, Ohio, and Kentucky.

Mike started in the telecommunications industry over 25 years ago with Tri-Tel Communications. TTC was later acquired by LDDS. Mike then went on to work as an agent manager for AMI Communications of Chicago. His career spanned 20+ years with AMI and was a significant contributor in AMI’s growth and success as a switchless reseller. Mike understands the importance of building strong partner relationships and focusing on the needs of his Clients and Partners. “Their success is our success” per Mike. It’s this philosophy that will translate to future success for everyone involved. In his spare time, Mike coaches his daughter’s travel softball team and likes to fish for smallmouth bass on Lake Michigan. Mike is also an avid Cubs fan. So while he is a winner- he is not perfect.

Mark Patun

Senior Account Executive

Mark Patun comes to On Track with over 18 years’ experience of management, sales and negotiation skills as a former partner and VP at Auto Marketing Service (AMS) where he led a team of 40 employees. As Vice President, AMS saw growth in locations, team building, communication, sales, and profitability. Mark has also enjoyed the roles of both entrepreneur and business owner. He has been in the restaurant business, mobile vending business and a residential cleaning business. In 1995 Mark was awarded a United States Patent for his invention of the Automated Squeegee Unit which he later sold. Mark lives in Minnesota with his wife.

Andy Phelps

Director of Dedicated Services

Andy’s experience in telecommunications began in 1995. Before joining On Track in 2007 Andy was a successful Trainer and Manager for AT&T in Milwaukee WI for 12 years. Andy is skilled in handling all aspects of your requests with a strong focus on project management. He currently provides quoting resource management, surveying, contract dialogue and preparation, as well as order fulfillment (primarily for our cable company partners) for our On Track Agent Partners. As a 28 year retired (Master Sergeant) Army veteran, Andy has been deployed several times specializing in military law, resource management and as an information analyst. Andy resides in Stoughton, WI with his wife and two sons.

Xavier McDonald

Director of Marketing

Xavier McDonald was born in Madison, WI. He runs On Track’s marketing and assists in agent presale engineering.

Xavier attended the University of Wisconsin and graduated with a degree in Political Science and a minor in Business Marketing. He is passionate about bringing fresh perspective and innovative marketing ideas to a thriving business. He loves backpacking, golfing, surfing, kayaking, and soccer. Xavier met Bill through Camp Gray, a place very close to their hearts that has made a big impact on them over the last 15 years. But, for all of his wonderful qualities he is a Cleveland Browns fan. Xavier is excited to help explore new technology solutions to expand Agent’s business sales portfolio!

Jennifer Ricci

Senior Agent Support Specialist

Jennifer Ricci comes to On Track with over 20 years’ experience in management, telecommunications, training, and project management. Over her career she has held many positions from customer service, to business call center management, to training manager. Jennifer has a Bachelors degree from Dominican University in River Forest, Illinois. She is excited to be part of the On Track team with a positive can-do attitude and dedication to providing excellent support to our agents, clients, and customers. Jennifer resides in Verona, WI. with her husband and three daughters. With her oldest daughter being a UW badger, her family is pro Bucky all the way.

Megan Barnes

Agent Support Specialist

Megan joined the On Track Team in November 2017. She is dedicated to providing great customer service and support to agents. She has a passion for helping others, and a positive attitude towards any challenge. She graduated in 2014 from the University of Wisconsin with degrees in Biology and Psycology. Megan has professional experience in a variety of fields ranging from supporting autistic children, being a café manager, to technical and customer support.

Megan is a big fan of Wisconsin sports and tries to make it to as many Packer and Badger football games as possible. She also enjoys reading (the works of Tolkien being her favorite), baking cookies, and generally exploring the wonderful state of Wisconsin!

View More: http://busath.pass.us/telarus

Bev Mansfield

Commission Support/Marketing

Married to Bill and retired from the Stoughton Area School District, Bev joined the team in July of 2016. She supports the team as a back-up for general office duties, marketing projects and On Track events. Bill and Bev live in Stoughton, are the proud parents of four children and two spoiled dogs! The Mansfield’s are active in the Stoughton community, St. Ann’s church, and enjoy traveling and golf in their spare time.